At Exis, LLC ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ExisEcho products and services.
1. Information We Collect
1.1 Account Information
When you purchase a license or create an account, we collect:
- Name and email address
- Billing information (processed securely by our payment provider)
- Company name (if applicable)
- License keys and API keys associated with your account
1.2 Usage Data
We automatically collect certain information when you use our services:
- API usage statistics (number of requests, units consumed)
- Desktop application usage metrics (feature usage, error reports)
- IP addresses and general location data
- Browser type and version (for web-based services)
- Operating system information
1.3 Data You Process
Important: When you use ExisEcho to find duplicates in your data:
- The Desktop Application processes all data locally on your computer. Your data never leaves your machine.
- The API Service processes data on our servers only for the duration needed to perform the matching operation. Data is immediately discarded after processing and is never stored, logged, or retained.
- The Playground processes test values on our servers but does not store or log the values you enter.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues or fraud
- Enforce our Terms of Service and protect our rights
3. Data Retention
- Account Data: Retained for as long as your account is active, plus 30 days after account deletion
- Usage Statistics: Aggregated and anonymized data may be retained indefinitely for analytics
- Processing Data: Your data submitted for duplicate detection is never stored and is discarded immediately after processing
- Support Communications: Retained for up to 3 years to provide consistent support
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our services (payment processing, hosting, analytics)
- Legal Requirements: When required by law, subpoena, or other legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect the rights, property, or safety of Exis, LLC, our users, or others
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- All data transmissions are encrypted using TLS/SSL
- API keys are hashed and stored securely
- Regular security audits and vulnerability assessments
- Access controls and authentication for all systems
- Secure data centers with physical security measures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing of your personal data
To exercise any of these rights, please contact us at exisllc@gmail.com.
7. Cookies and Tracking
Our website uses minimal cookies necessary for:
- Session management and authentication
- Remembering your preferences
- Basic analytics to improve our services
We do not use tracking cookies for advertising purposes.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
9. International Data Transfers
Our services are hosted in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or through our services.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: